Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping takes approximately 3-5 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What is your return policy for intimate apparel?
Due to the intimate nature of our products, items must be returned in their original condition, unworn, and with all tags and hygiene liners intact within 14 days of delivery.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. If you are between sizes or need personalized assistance, our concierge team is available for styling and fit consultations.
Are your products sustainably and ethically made?
Kiki de Montparnasse is committed to high-quality craftsmanship. Our collections are designed in New York and produced using the finest materials from reputable mills that adhere to ethical labor standards.
Can I cancel or modify an order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service team immediately, and we will do our best to accommodate changes if the order has not yet shipped.